incoming callers to PriorityONE/EONI customers may get all circuits are busy message

Resolved
Resolved

No further reports of call problems.

We've now resolved the incident. Thanks for your patience.

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Updated

If you cannot call us please try sending a text to 5419627873 or email answers@eoni.com

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Recovering

Test phone calls that failed previously from Verizon Wireless to EONI/PriorityONE are processing successfully in repeated tests now.

Please call 5419627873 to report any problems making or receiving calls.

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Investigating

We have received a report of a possible outage that seems to affect some but not all phone numbers.

Currently the issue can be reproduced with Verizon Wireless callers calling PriorityONE/EONI customer phone numbers.

We will update this status when we can reach more people by 8AM today.

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Began at:

Affected components
  • Voice