problems making some outgoing calls

Resolved
Resolved

We've now resolved the incident. Thanks for your patience. Removed a loop and several unnecessary cables and connectors in Pendleton.
Hopefully we have resolved this permanently.

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Identified

The issue is not resolved...instead of a recording of all circuits are busy people hear silence (dead air). We are back to working on this.

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Recovering

Service is restored for now...we are still working on a permanent fix. Lumen will engage others to help resolve this.

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Updated

We have a local Lumen tech in Pendleton working on this issue now.

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Identified

We've confirmed there is a problem, we're working to resolve it. Ticket open with Lumen, awaiting on tester to work this. Next status by 1030am

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Investigating

Our problems of being able to place some outgoing calls have returned.
We are working for a permanent fix ASAP Calls to land lines most likely to completed, calls to cell phones may not be working.

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Began at:

Affected components
  • Voice